COMMUNITY MANAGEMENT
Our community management helps you make the most of your social media presence. We integrate seamlessly with your team to build, expand, moderate and maintain your online community. We will keep your clients committed and your business moving forward by:
Understanding your business directive, marketing strategies, and goals
Develop content calendars tailored to your marketing strategies and best in class engagement tactics.
Managing and publishing content calendars across multiple platforms
Triaging and moderating comments, posts, and feedback on all social channels.
Operational flexibility offering support 24/7/365 and multilingual support
CONTENT MANAGEMENT
We have been creating and moderating social media campaigns for over a decade and have honed the art of getting it right. We work with you to create unique and engaging content for your target audience to keep your brand top of mind. From crafting of content calendars, to scheduling and targeting publications - we have the experience to grow your brand and throttle the support based on your needs.
Brand, audience, and competitor evaluation
Analysis of existing content and level of client interaction
Creating impactful content calendars including all supporting media that aligns with your strategy and voice
Strategic scheduling for maximum engagement
Contest creation and moderation
CUSTOMER CARE
Customer expectations for around the clock omni-channel support continues to grow across multiple industries. The pace of social media adoption has added complexity to how brands are expected to service their clients from a digital perspective. Let us help you make the process easier as listening and responding to customers quickly and appropriately provides a level of customer care that will immediately set your business apart.
Developing your organization’s social media governance policy, engagement handbook and community management guidelines
Measuring the strength of your customer relationships and developing the necessary strategies and tactics to improve the customer experience and foster loyalty
Fully managing your social customer care efforts by identifying mentions on all social media platforms and responding as per brand guidelines - prioritize, engage and optimize customer recovery opportunities
LISTENING
Social Media allows customers to have a voice they have never had before - are you listening and are you part of the conversation? Companies are now able to ‘listen’ and sift through all the noise to identify custom pain points, insights on product development and get ahead of the potential PR challenges.
Bending your ear toward the conversation can help provide an early detection system and scale up your efforts to manage issues and opportunities accordingly.
Social audit of your current platforms and campaigns to help identify core audiences and voice of the customer
We listen for mentions of your brand, industry, competitors and other relevant keywords and topics by monitoring all major social media platforms
We use fact finding and objective analysis to understand the root cause of conversation spikes and trending topics. Our experts can help you plot a course of action to get ahead of issues and mitigate spill over into other service channels.
SOCIAL + MEDIA
OUR SOCIAL MEDIA MARKETING SERVICES WILL HELP YOU CONNECT WITH YOUR AUDIENCE WHERE THEY ARE AND WHEN THEY’RE READY TO ENGAGE.
THIS CUSTOMER FIRST APPROACH DRIVES RELATIONSHIPS AND THE STRENGTH OF THOSE RELATIONSHIPS CAN HELP YOUR BUSINESS OUTPACE THE COMPETITION.